Policy Statement on Quality

Improving our customers’ performance by implementing effective technical solutions embedded in the software applications we develop for them is our ongoing concern. The Indeco Soft team focuses its efforts on understanding the needs and requirements of the client and translating them into a friendly software. The customer is our most important partner and we form together a team of professionals.
The major objective we are pursuing through our entire business is:

“Customer loyalty by providing high quality software and high quality technical support services."

In order to achieve this goal, the management of the company established as a priority in 2008 the following specific objectives, grouped on two axes:
1. Priority axis for business development
  • Strengthening the current market share and penetration of uncovered geographic areas (increase in the number of customers by at least 15%);
  • Establishing strategic partnerships to access large-scale projects (identifying a strategic partner and minimizing a project);
  • Developing new software solutions to meet the needs of current customers (initiating at least 4 software development projects);
2. Complementary axis, aimed at developing professional skills and abilities
  • Developing managerial and professional skills of their own staff through specific training activities and implementing a human resource management system based on competence, performance, reward and motivation;
  • Developing the professional skills of Indeco Soft users by training sessions and granting operating licenses.
To achieve these goals, Indeco Soft‘s management, at its highest level, declares its full availability and is committed to providing the necessary resources, including training and staff awareness.

Project management

Project management for complex client solutions is managed by a Project Manager with a minimum of 4 years experience in Indeco Soft.
Responsibilities and actions of the project manager:
  • conducts daily project activities within the limits of responsibility;
  • ensure that the project produces all the necessary deliverables within the time and budget constraints and the established quality standards;
  • establishes the tasks and responsibilities of the project so that its objectives can be achieved, maintaining overall vision of the project strategy and its evolution and allocating time to planning, monitoring and control tasks;
  • proposes the general plan and the stage plans for the project, ensures the management of the project documentation;
  • develops the configuration management plan and the change management procedure;
  • identify risks and ensure that avoidance or mitigation of their impact is done under the risk management procedure;
  • ensures a continuous and coherent information flow between the project team and the project beneficiaries;
  • manages the organizational culture differences between the beneficiary and the executor;
  • establishes together with the beneficiary’s representative the resources the beneficiary has to allocate for the project and the program after which these resources will be involved in the project;
Project Management – Methodology
All projects for implementing complex solutions to the client are conducted in the following stages:
  1. Identifying the context
  2. Defining the purpose of the project
  3. Define specific objectives
  4. Identifying the estimated project outcomes; verification and evaluation modalities
  5. Stages of organizing the project – the project team; responsibilities
  6. Project phases, actions and resources
  7. Quality plan and acceptance
  8. Communication plan
  9. Risk management
  10. Project control
  11. Change control
  12. Evaluation and follow-up